For over 8 years, I've used human-centered design and research to help teams find the friction points and unmet needs hiding inside their businesses. My goal is to co-create solutions with amazing teams that actually move the numbers.

A few things I bring to the work:

• User research that leads to action. I use mixed-method research to help teams and decision-makers see their current state clearly and chart a path to where they want to go.

• Workshops people actually enjoy. I've designed and facilitated sessions with product teams, executives, industry experts, marketers, researchers, and analytics partners. I lean into participatory design and open collaboration.

• Product strategy and service design. I build strategies that create real value for customers, staff, and the business. I genuinely love thinking critically and creatively alongside great teams.